Managed IT Services
We act as your full IT department: unlimited helpdesk support, proactive 24/7 monitoring, on-site technicians and strategic planning - delivered under one of three service plans that fit your size and budget.
Three Service Plans
Every plan includes remote monitoring and free professional onboarding.
Full Service
Complete coverage at a predictable fixed cost - the closest thing to having your own IT department.
- Unlimited helpdesk calls and handling time
- On-site technician visits at no extra cost
- Replacement hardware during repairs, free of charge
- Periodic review meetings with improvement recommendations
Remote Support
Full remote coverage for offices that rarely need a technician on location.
- Unlimited remote helpdesk support
- Automatic monitoring and fault alerts
- On-site visits available at an additional fee
- Free on-site onboarding and environment mapping
Hour Bank
A prepaid bank of support hours, sized to your business, used only when you need it.
- Flexible prepaid support hours
- Helpdesk and on-site work billed against the bank
- Automatic monitoring and fault alerts included
- Free professional onboarding
What Our Managed IT Includes
Beyond answering calls, we manage your technology proactively. Every server and workstation is connected to our monitoring and control platform, which alerts our team automatically the moment something fails - often before you notice it.
We plan and maintain networks, servers, workstations, licensing and peripherals; manage relationships with your internet and software vendors; and hold periodic review meetings where we present the state of your systems with concrete recommendations for improvement and cost savings.
All work is governed by our ISO 27001 information-security procedures, so day-to-day support never comes at the expense of security.
Frequently Asked Questions
Which service plan is right for my business?
Full Service suits businesses that want everything covered, including on-site visits, at a fixed cost. Remote Support fits offices that rarely need a technician on location. The Hour Bank works for smaller businesses with occasional needs. We will recommend a plan after a short assessment of your environment.
Do you replace our current IT provider or work alongside them?
Either. Most clients move to us fully, but we also work alongside internal IT staff or a global headquarters IT team, handling the local Israeli environment.
How does onboarding work?
A technician maps your entire environment on site - servers, workstations, network, licenses and backups - at no cost. We then connect your systems to our monitoring platform and take over support from an agreed date.
Is support really unlimited?
Yes. On the Full Service and Remote Support plans there is no limit on the number of helpdesk calls or handling time.
Ready to talk about your IT?
We typically respond within one business hour. Hebrew and English support.
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